Free delivery from €99Learn more
Estimated delivery is 3 working days to 14 calendar days after payment confirmation, unless a different period is separately agreed. Check the options and charges shown at checkout before paying.
Goods may be dispatched by different suppliers and warehouses. Separate parcels can arrive on different days and have different tracking numbers. Check the information for each shipment in your order.
Use Your orders or the link in your confirmation email. If you cannot find the email, request a new order link using your order reference and order email.
Contact us immediately with your order reference and the correct address. Changes after dispatch depend on the carrier. Any agreed extra redirection or delivery costs caused by incorrect details are paid by the buyer.
Contact us if the agreed delivery period has passed. If a parcel arrives damaged, note this with the courier if possible and report it within 48 hours with your order reference and photographs of the box, shipping label, packaging and goods. Keep the packaging until we have completed the assessment.
Free delivery applies when the goods in one shipment total at least €99 including VAT, after discounts. All goods in that shipment must come from the same supplier and the same warehouse. Amounts from different suppliers or warehouses are not combined. Other shipments are charged separately. Availability and the final delivery amount are shown before payment; changing goods, quantities or delivery options recalculates eligibility. Free delivery covers transport only. Supplier handling and packaging fees remain payable and are shown separately before payment.
Contact us: info@btbeauty.eu
