Free delivery from €99Learn more
After receiving your goods, you have 14 days to tell us that you wish to withdraw. Use the withdrawal form or email. For goods ordered together and delivered separately, this period starts with the last delivery.
After giving notice, dispatch the goods without delay and within the following 14 days. Ask us for the return address for your order before posting. The destination may be our address or a supplier warehouse. Keep evidence of dispatch.
The buyer pays ordinary return shipping. It is not reimbursed unless we agree otherwise. Necessary transport for a valid defect or incorrect-goods claim is paid by the seller.
Keep the goods complete and protect them in transit. Hygiene-sealed goods cannot be returned once the seal has been opened. For opened or used goods, the refund is reduced by the loss in value. See the return policy and withdrawal terms.
Use the return form to report a defect or email us with the order reference and a description. We assess the problem separately from an ordinary change-of-mind return.
Contact us: info@btbeauty.eu
