Who delivers your order
Goods are dispatched directly from our suppliers’ warehouses in the EU. We do not operate our own warehouse. An order may involve several suppliers, warehouses and carriers and arrive in separate parcels on different days. We use our logistics partners and those of our suppliers. Available delivery methods, charges and estimated times are shown at checkout. Check your selection before paying; changes after processing begins require agreement.
Destinations, costs and timing
Available destinations, delivery choices, charges and the delivery estimate for your order are shown before payment. Delivery charges are separate where indicated and included in the final amount payable. Goods from different suppliers may arrive separately; check the delivery information for each part of the order.
Delays and missing goods
Unless another delivery time was agreed, goods must be delivered without undue delay and no later than 30 days after the contract was concluded. If the agreed time is missed, you may require delivery within an appropriate additional period and then terminate if delivery still fails. No additional period is required where the law allows immediate termination, including refusal to deliver or an agreed essential deadline.
Loss or damage in transit
Check your address and phone number before payment. Report errors immediately; after dispatch, correction depends on the carrier’s redirection options. Reasonable additional costs caused by incorrect buyer details are agreed separately. For delivery arranged by us, the risk of loss or damage passes when you or your nominated recipient, other than the carrier, takes possession. Check the parcel on delivery and report transport damage, missing or incorrect goods within 48 hours with photographs, as described in the .