Your purchase
These terms govern purchases from BT Beauty. The seller is Baldin Trade OÜ, registry code 17633956, Allika tn 1, 76610 Keila, Estonia, VAT number EE103046822, email info@btbeauty.eu. By placing an order, you accept these terms, the delivery policy and the return policy.
Consumer purchases
BT Beauty sells to consumers: natural persons buying mainly for purposes outside their trade, business, craft or profession. We may decline orders that appear to be placed for resale or business use. If goods are nevertheless bought for business purposes, the statutory consumer right of withdrawal and other provisions that apply only to consumers do not apply.
Orders and conclusion of the contract
Before paying, check the goods, quantities, contact details, delivery address and total. You are responsible for the accuracy of the details you enter. Reasonable additional delivery or redirection costs caused by incorrect details are payable by you after agreement.
Selecting Pay places a binding order with an obligation to pay. The contract is concluded when we send the confirmation of your paid order by email after successful payment has been verified. Until then, we may decline the order; any payment received is refunded in full.
Availability and obvious errors
Goods are supplied from our suppliers’ stock. If, after the contract is concluded, goods cannot be supplied because our supplier does not deliver them to us although we ordered them in good time, and we are not responsible for this, we may withdraw from the contract for those goods. We inform you without delay and refund all payments for them, including the related delivery charge, within 14 days.
An obviously incorrect price or product description caused by a technical or typing error does not bind us. We contact you before dispatch: you may confirm the order at the correct price or cancel it and receive a full refund. Legal basis: TsÜS § 92 (mistake).
Prices and delivery charges
The product price and currency are displayed with the goods. Products, applicable taxes, selected delivery and the total payable are shown at checkout before payment. The buyer pays the selected delivery charge unless free delivery is offered for the order. A confirmed order price is not changed without agreement. Supplier handling and packaging charges are shown separately before payment.
Direct delivery
Goods are dispatched directly from our suppliers’ warehouses in the EU. We do not operate our own warehouse. An order may involve several suppliers, warehouses and carriers and arrive in separate parcels on different days. We use our logistics partners and those of our suppliers. Available delivery methods, charges and estimated times are shown at checkout. Check your selection before paying; changes after processing begins require agreement. Estimated delivery is 3 working days to 14 calendar days after payment confirmation. Separate parcels may have different delivery times. Check the selected delivery timing before paying; a different period applies only by separate agreement.
Check the parcel on delivery
Check the outer condition of the parcel when it is delivered. If it is visibly damaged, opened or wet, note this with the courier if possible, or refuse the parcel.
Report transport damage, missing goods or incorrect goods within 48 hours of delivery, using the or info@btbeauty.eu. Include your order reference and photographs of the outer box with its shipping label, the inner packaging and the goods showing the damage. Keep all packaging until we have completed the assessment; our suppliers and carriers require it.
A defect that could not be noticed on delivery may be reported later, as described in the . A late report of visible transport damage without this evidence is assessed on the available evidence, including whether the damage would have been apparent on delivery. Your statutory rights are not affected.
Your account
Keep your sign-in details private and your delivery details accurate. You can shop as a guest. To delete your account, open and confirm your identity. Account access, saved addresses and profile details are removed or anonymized. Order, invoice and other records required for accounting or legal obligations may be retained. Account deletion does not cancel existing orders or remove your consumer rights. For help, email info@btbeauty.eu.
Withdrawal and defective goods
Notify us of an ordinary withdrawal within 14 days of receiving the goods. The and , including the model withdrawal form, form part of these terms and set out the procedure and exceptions. Use the or email. Claims about defective or incorrectly supplied goods are handled separately.
Liability
We are liable for the conformity of the goods as required by law. We are not liable for damage caused by use contrary to the product’s instructions or labelling, by improper storage after delivery or by normal wear.
We are not liable for delay or non-performance caused by circumstances beyond our control that meet the conditions of force majeure, such as natural events, strikes, carrier disruptions or official measures (VÕS § 103). In such cases, you keep the right to terminate the contract and receive a refund of payments for undelivered goods.
These limitations do not apply to intentional or grossly negligent breach, death or personal injury, or liability that cannot be excluded by law, including product liability.
Declining orders
We may decline new orders, including from a customer who has repeatedly abused the return or complaint process, provided false information or attempted payment fraud. Contracts already concluded and the statutory rights under them are not affected.
Complaints and disputes
Contact us with the order reference, affected goods and a description of the problem. Photographs of the goods and packaging help us assess the claim. We respond to written complaints within 15 days; a justified delay will include a reason and a new response date. Unresolved disputes may be referred to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (ttja.ee) within its competence, or to a competent court.
Applicable law
Our suppliers, warehouses and carriers may be based in different EU countries. Our contracts with suppliers and carriers are governed by applicable EU rules and the national law determined by the relevant contract and conflict-of-law rules. Those contracts do not determine the law governing your purchase from Baldin Trade OÜ. Your purchase is governed by Estonian law, subject to mandatory EU provisions and applicable mandatory protections of the country of your habitual residence. Legal basis: Regulation (EC) No 593/2008 (Rome I), Articles 3–6.
Cosmetics, perfumes and hygiene-sealed goods
Many cosmetics are supplied with a hygiene seal, for example a foil or film under the cap, a sealed tube or jar, or a tamper seal on the product. If such a seal is opened or removed after delivery, the right of withdrawal ends, because the product can no longer be returned for health-protection and hygiene reasons. Check the outer packaging before opening the seal. Legal basis: Article 16(e) of Directive 2011/83/EU and VÕS § 53(4)(4¹).
Perfumes: removing the cellophane wrap or opening the outer box does not by itself end the right of withdrawal. If you may want to return a perfume, keep the wrap intact. Handling beyond what is necessary to inspect the goods, such as spraying or using the perfume or removing its seal or atomizer, reduces the refund by the evidenced loss in value, which may equal the full price. The same applies to opened or used cosmetics without a hygiene seal. Legal basis: Article 14(2) of Directive 2011/83/EU and VÕS § 56²(4).
Check the ingredient list before use. A reaction to an ingredient stated on the product is not a defect. The hygiene exception does not limit claims for defective or incorrectly supplied goods.
Return shipping and reimbursement
The buyer pays ordinary return shipping. This cost is not reimbursed unless we separately agree otherwise. Ask us for the return address for your order and dispatch the goods within 14 days after giving withdrawal notice. Do not use the sender’s address without confirmation. For a full withdrawal, we reimburse the purchase and initial delivery up to the least expensive standard option offered; premium delivery supplements are excluded. For a partial return, we reimburse the affected goods and any delivery amount due. Reimbursement uses the original payment method within 14 days of receiving notice. When you arrange the return, payment may be withheld until we receive the goods or evidence of dispatch, whichever arrives first. Evidenced diminished value is taken into account in the refund. Legal basis: return shipping — Article 14(1) of Directive 2011/83/EU and VÕS § 56²(3); premium delivery supplements — Article 13(2) and VÕS § 56¹(3); withholding where you arrange the return — Article 13(3) and VÕS § 56¹(5).
Contact us
To request a return or report a problem with your order, use the or email info@btbeauty.eu.
Return inspection and loss in value
Return the goods with their accessories and remaining packaging. We inspect returned goods for condition, completeness, seals and signs of use, and obtain an expert assessment where needed. You are responsible for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, for example use, consumption, damage, or missing accessories or packaging. Necessary inspection alone does not justify a deduction. Any deduction reflects the evidenced actual loss and may equal the full price of the goods if they can no longer be sold; initial delivery costs due are calculated separately. Legal basis: Article 14(2) of Directive 2011/83/EU and VÕS § 56²(4).
Where an ordinary return is validly rejected, including under the hygiene exception in Article 16(e) and VÕS § 53(4)(4¹), we send the goods back at your request. You pay that repeat delivery; its price is agreed before dispatch. This does not apply to shipping for a valid defect claim.
Free delivery from €99
Free delivery applies when the goods in one shipment total at least €99 including VAT, after discounts. All goods in that shipment must come from the same supplier and the same warehouse. Amounts from different suppliers or warehouses are not combined. Other shipments are charged separately. Availability and the final delivery amount are shown before payment; changing goods, quantities or delivery options recalculates eligibility. Free delivery covers transport only. Supplier handling and packaging fees remain payable and are shown separately before payment.